Shipping & Policies

Welcome

Feel free to Convo me with any questions that you might have-open communication, quality craftsmanship and outstanding, personalized customer service are my goals.
All items will arrive gift wrapped, unless requested otherwise at checkout.

Payments

Credit Cards, PayPal and Etsy Gift Cards are accepted.

Shipping

Ready to ship items will ship within next business day of payment confirmation.
Custom items might need up to 3 days manufacture time, depending on the item.
Convo before purchase for a manufacture and shipping time estimate.
Ships USPS First Class within the United States with tracking where available. International orders ship USPS First Class First Class and/or Registered Mail, depending on the shipping restrictions of the country.
Any additional fees due to international shipping become the responsibility of the buyer.
Items will be shipped no later than 3 business days of receiving payment, and delivery time is expected in the range of 2-6 days (local) or from 6-35 days (international).

*Customs Disclaimer* Due to the uncertain nature of international shipping, it is not recommended that you choose this option for a time-sensitive gift![Customs delays are a risk of international shipping, and any fees due are the responsibility of the buyer. Please note that customs can choose to hold items indefinitely. Once the shipment leaves the U.S., I have no tracking or control of it. It becomes the buyers responsibility to check their post office and customs agent.
*Merchandise held by customs is not subject to refund or exchange*

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Returns and exchange details

Please contact me before purchasing if you need additional info about or images of a particular piece. The quality of my work is very important to me, please notify me immediately if your merchandise was damaged during shipping.
Refunds and exchanges are available within 30 days of purchase. Losses and delays due to customs are ineligible for refund from AnvilJewelry.